Last updated 21 Febrary, 2018                                                                                                       




1.1 HomeAway (as defined below) is a subsidiary of Expedia, Inc. (“Expedia”) in the United States. The HomeAway Group (as defined below) provides an on-line platform and various tools, services and functions which enable property owners to list property and travellers to book such property (together the “Services”).  Services are provided via country specific URL’s, including through and also via mobile applications (for mobile phone, tablet and other devices or interfaces) (collectively, the "Site"). The Site is operated by HomeAway UK Limited, Level 25 Portland House, Bressenden Place, London SW1E 5BH (“HomeAway” “we” “our” “us”).  Booking payments conducted through the Site (the “Payment Services”) are handled by third party payment providers and/or HomeAway Sàrl, of 81 Merrion Square South, Dublin 2, Ireland (“HomeAway Payments”). Payment Services are subject to the terms and conditions of those third-party payment providers or, in the case of HomeAway Payments, subject to the Accommodation Fee Collection Agreement.  For the purposes of convenience of definition (but not otherwise) where we use the term “HomeAway Group” in these terms and conditions we are referring to Expedia, Inc, its affiliates and subsidiaries, including HomeAway.


1.2 These terms and conditions (the “Owner Ts&Cs”) together with the Privacy Policy, govern the relationship between HomeAway and any party which accesses or uses the Site to offer or list any property for rent, including property owners, lessees and property managers, (collectively, “Owners” or “you”).


1.3 The Owner Ts&Cs constitute a legally binding agreement between HomeAway and the Owner.  By using or accessing the Site or HomeAway’s platforms or systems in the capacity of an Owner, you acknowledge that you agree to and are subject to the Owner Ts&Cs. Please note that these Owner Ts&Cs and our Privacy Policy apply to all Owners. If you do not fully agree to the Owner Ts&Cs, you are not authorised to access or otherwise use the Site.


1.4 If the Owner is a company, partnership or other entity, a person who uses the Site, and/or agrees to the Owner Ts&Cs, on behalf of that Owner represents that he/she has the authority to bind the entity to these Owner Ts&Cs.


1.5 HomeAway does not authorise anyone to register with this Site unless they are able to enter into legally binding contracts. If you are registering as a business entity, you represent that you have the authority to bind the entity to these Owner Ts&Cs.  Each Owner represents and covenants that all information submitted to us and to the Site during such Owners registration with the Site shall be true and correct.  Each Owner further agrees to promptly provide notice to the Site (using “Contact Us”) regarding any updates to any such contact information previously submitted by such Owner to the Site.


1.6 HomeAway may revise these Owner Ts&Cs at any time by posting an updated version to this web page.  You should visit this page periodically to view the most current Owner Ts&Cs because they are binding on you.


1.7 Owners who violate the Owner Ts&Cs may have their access and use of the Site suspended and their Listings removed from the Site, at HomeAway’s discretion, in addition to any other legal rights and remedies available to HomeAway under these Owner T&C’s or otherwise available to HomeAway.


1.8 HomeAway has a zero-tolerance policy regarding acts of discrimination (including but not limited to race, ethnicity, religion, national origin, disability, sex, gender identity or sexual orientation), harassment, or violence and we will use our discretion to remove any travellers and/or owners/property managers from our website who exhibit or promote such behaviour.  HomeAway reserves the right to enforce this policy in its discretion and on the basis that the safety or property of owners and travellers is at risk.


2. The Site is a Venue only


2.1 This Site is a venue which allows Owners to list one or more properties available for rent (each a “Property”) with different pricing formats to potential travellers (and all persons named on the booking) (each, a “Traveller” and, collectively with an Owner the “Users”).  We may also offer online bookings or other tools or services to allow Owners and Travellers to communicate with each other and to enter into rental agreements or other transactions with each other.


2.2 The Site provides a venue for Users to interact with each other, and HomeAway is not, and does not become, party to any contractual relationship between the Traveller and the Owner, and does not mediate between the Traveller and the Owner in the event of any dispute arising between them. You acknowledge and agree that the Traveller and the Owner will be responsible for performing the obligations of any such agreements, that HomeAway is not a party to such agreements, and that, with the exception of HomeAway Payments’ obligations under the Accommodation Collection Fee Agreement, HomeAway (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements.  This is true even if the Site facilitates booking a Property or the use of other tools, services or products, as HomeAway is not a party to any rental or other agreement between Travellers and Owners.


2.3 Responsibility for applicable laws, rules and regulations:  Owners and Travellers agree that they are responsible for, and agree to abide by, all laws, rules and regulations applicable to their use of the Site, their use of any tool, service or product offered on the Site and any transaction they enter into either on the Site or in connection with their use of the Site. Owner further agrees they are responsible for and agree to abide by all laws, rules and regulations applicable to the Listing of their Property and the conduct of their business, including but not limited to any and all laws, rules, regulations or other requirements relating to taxes, credit cards, data security, data and privacy, permits, planning or license requirements, local authority requirements, health and safety compliance and compliance with all anti-discrimination and housing laws, lease or other property restrictions as applicable. Please be aware that even though we are not a party to any rental transaction and assume no liability for legal or regulatory compliance pertaining to renting any Property listed on the Site, there may be circumstances where we are nevertheless legally obligated (as we may determine in our sole discretion) to provide information relating to any Listing in order to comply with governmental or regulatory bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with or disregard such obligation in our sole discretion. Owners who accept credit card, banking or other payment information from Travellers agree to properly handle and safeguard all such information in accordance with applicable legal and regulatory requirements, applicable card association or network operating rules and/or policies and best practices and/or the data security policies of HomeAway and further agree to only collect and use such payment information in connection with an authorised Traveller reservation and for no other purpose.


3. Property Listings


3.1 Owners may in accordance with these Owner Ts&Cs agree with HomeAway to place on the Site a listing for a specific Property via a pay per booking listing (a "Listing”).


3.2 If you sign up as an Owner on the Site, you will receive our "Owner" newsletter, which is an integral part of the services we provide. We and HomeAway Group may offer different newsletters from time to time intended to enhance the services we or they offer. Owners may either opt-out at the point of signing up, or cancel their subscription to these email newsletters at any time through the Communications Preference Centre, although it may take a short while for the changes in their preferences to become effective.


3.3 Owner Eligibility for Listings


3.3.1 In order to create a Listing, Owners must comply with the practices described in this clause 3 (and any other requirements that have been notified to the Owner by HomeAway from time to time).


3.3.2. Online bookings and online payments are required for all listings.  Owner commits to manage communications, enquiries and all bookings through HomeAway’s platform and tools.


3.3.3 Payments to HomeAway can be made by direct debit, bank transfer, credit card payment or any other payment method authorised in advance by HomeAway. The pre-notification period for any SEPA direct debit payment is shortened to 1 day.  All banking and other fees relating to a payment shall be borne by the Owner.


3.3.4 HomeAway reserves the right to decline to place any Listing, which, in HomeAway’s discretion, is deemed capable of infringing, or be associated with the infringement of, any provision of these Owner Ts&Cs.


3.3.5 Owner commits to provide only accurate and up to date information in each Listing (including the description, rates, taxes and cancellation policy), and shall not impose different conditions on the Traveller than those set out in the Listing. Failure to comply with the obligations set forth in these Owner Ts&Cs may result in Owner’s permanent exclusion from the Site and from any of our affiliated sites.


3.4 Payment Terms


3.4.1 Each Listing is made without any upfront fee, but in exchange will be charged an amount which includes: (i) a commission equal to a percentage of the total rental amount (including any fees charged by the Owner) paid by a Traveller on every booking sourced through the Site, as set out in the sign-up process; and (ii) a payment processing fee related to online payment and due to a third party payment processor (collectively, “the Commission”). HomeAway reserves the right to change the applicable Commission, with any changes to be notified to the Owner at least 30 days before the new Commission is applied. The new Commission rate will be deemed accepted if the Owner does not remove his Listing by the time the new Commission is applied.


3.4.2    The calculation of the Commission will not include amounts charged for taxes and any other product or service purchased by the Traveller and charged by HomeAway, such as insurance products. It is the Owners’ duty to accurately breakdown the different amounts charged to the Travellers.


3.4.3 A description of the applicable fees that apply to each Listing will be displayed under the “List Your Property” tab of the Site (when made generally available).


3.4.4 All Listings are subject to additional terms, conditions and requirements as set out during the registration for such Listing (including those of third party providers).


3.4.5 Collection and processing of the amounts paid by the Travellers, and forwarding the amounts due to the Owner is managed by HomeAway’s third party payment provider and/or HomeAway Payments. Owner acknowledges and accepts that, with exception of HomeAway Payments’ obligations pursuant to the Accommodation Fee Collection Agreement, HomeAway has no involvement in the payment process and shall have no responsibility with regards to the correct payment of the booking. Although in certain circumstances, a HomeAway customer service representative may, at HomeAway’s sole discretion, provide assistance to Travellers with questions relating to payment processing, HomeAway shall have no responsibility with regards to the correct payment of the booking.


3.4.6 Listings may be displayed on other sites within the HomeAway Group, and on the sites of companies with which HomeAway may have signed distribution agreements, to the extent that such sites enable online payment. However, HomeAway gives no guarantee of publication other than on the Site where Owner originally registered its Listing and within the limit of HomeAway’s right to publish a Listing or not.


3.4.7 Listings will be displayed on the Site indefinitely; however HomeAway reserves the right to remove or refuse to publish any Listing at any time in its sole discretion. Owner can also suspend or remove their Listing at any time, through their dashboard or by contacting customer service.


4. Using the service


4.1 Upon registration, an Owner is given a user profile in which the data the Owner contributes is recorded and in which all the Properties offered by that Owner are specified (the “Dashboard”).


4.2 The Dashboard provide various functions which are intended to assist Owners to manage their Properties through the site; these functions, and the Dashboard itself, are made available on an “as is” basis, and HomeAway does not undertake that the Dashboard or its functions will be complete or error-free.


4.3 The “Online booking” feature for listings allows Travellers to make online bookings for the property.  The “online payment” service enables Travellers booking online to make payments to the Owner via an online payments gateway managed by HomeAway Payments or a third-party payment provider. The online payments service is subject to the terms and conditions of the third-party payment provider or subject to the Accommodation Fee Collection Agreement, and Owner accepts that (with exception of HomeAway Payments’ obligations pursuant to the Accommodation Fee Collection Agreement), HomeAway has no control over or any responsibility for online payment services.


4.4 In the Dashboard, the Owner also has access to Traveller’s Reviews for the Owner’s Properties and any available Owner Review for a Traveller who has contacted the Owner.


4.5 Travellers and Owners may post reviews on our Site. By posting a review, the person posting the review grants the HomeAway Group a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the review in connection with the Property, and our business or the business of our affiliates. Travellers may also post their own reviews of Owners’ Properties (“Traveller Reviews”) on the site. The Owner is given the opportunity to view Traveller Reviews, and to respond to them (an “Owner Response”). Owners will also be given the opportunity to review the Travellers stay (“Owner Review(s)”). Owner expressly warrants that any review so posted must be in accordance with our Content Guidelines. We reserve the right (but not the obligation) to make Owners Reviews available to other Owners who the Traveller contacts via our Site. Owner may not further disclose, make further use of or reference to such Owner Reviews without having the express consent of the Traveller to so disclose or use. Please note that HomeAway does not, and does not realistically have the ability to, verify the accuracy or otherwise of Traveller Reviews or Owner Reviews. Owner Reviews cannot be used to exclude or discriminate against individuals. The Owner’s sole remedy in relation to Traveller Reviews, and HomeAway’s sole obligation in relation to Traveller Reviews, in the event that an Owner disputes any aspect of a Traveller Review is to permit the Owner to post an Owner Response to it and HomeAway otherwise expressly disclaims any liability for any Traveller or Owner Review.


4.6 HomeAway requires all Traveller Reviews, Owner Responses, Owner Reviews and other communications to conform to the Content Guidelines, and may decline to post any of them that HomeAway finds does not do so. In the event that any Traveller Review, Owner Response, Owner Review or any other communication appears on the Site but fails to conform to the Content Guidelines, then without prejudice to any other available remedies, HomeAway shall be entitled to immediately remove from the Site the relevant non-conforming Traveller Reviews, Owner Responses, Owner Reviews or any other communication.


4.7 Communications using the Site (and any tools provided on the Site) are available for review by the Traveller and the Owner who are party to the communication and to view by HomeAway Group employees and representatives. Please note, in accordance with our security and account requirements, we may remove or redact information from such communications (for example, email addresses, phone numbers or other content we deem to be inappropriate or non-compliant with applicable laws and regulations). Owners should print a copy for their own records of any message which is important – for example a payment receipt or a booking confirmation.


4.8 Messages sent via HomeAway’s systems should only relate to genuine booking enquiries. We do not tolerate spam or unsolicited commercial electronic communications of any kind.  It is prohibited to misuse HomeAway’s systems, such as by sending unsolicited commercial communications (spam) or disclosing personal information of users to a third party, unless you have the express permission from the user. E-mails and Site recommendations transmitted via the “recommend this site” function should only be sent with the recipient’s consent. You agree that you will protect other users’ personal information in accordance with applicable laws and regulations and in any event, using a reasonable standard of care, and you assume all liability for the misuse, loss, or unauthorised transfer of such information.


4.9 HomeAway has no responsibility for or involvement in, the communications between the Owner and Traveller.


4.10 HomeAway charges a service fee payable by Travellers who book a Property on the Site via the Site checkout. The service fee covers the use of the Site, including such features as 24/7 support, and is calculated as a percentage of the total rental amount (which may include additional fees, and damage deposits charged by the Owner). Depending on the laws of the jurisdiction where the Traveller and/or Owner resides, the service fee may be subject to (or may include) VAT, Stay Taxes, or any other equivalent indirect taxes. Owners agree not to encourage or advise a Traveller to avoid or circumvent the service fee charged by HomeAway.


5. Listing Details and Services


5.1 In a Listing, one (1) Property is displayed.


5.3 In a Listing, up to fifty (50) photos of a Property may be displayed. A cut-down version of the Listing is shown on the Site on a given search page, in the form of a thumbnail with a picture of the Property, linked to the full-page Listing.


5.4 HomeAway has implemented the Google Translate service on the Site. Owners can use this service free of charge to have their Listings translated. The Owner acknowledges and accepts that this is a static machine translation system which frequently makes mistakes. After translation, the Owner must review the translation, and correct all inaccuracies in it. HomeAway does not have any responsibility for the accuracy or otherwise of the Google Translate service.  The Owner accepts that Google Translate is provided under Google’s terms and conditions of service and the Owner should review those terms before using Google Translate.


5.5 HomeAway requires all Owners to verify the location of their Listing in their dashboard. This includes leveraging information from Google Maps to appropriately place the Listings location on a map and in regional searches. The Owner accepts that Google Maps is provided under Google’s terms and conditions and HomeAway will not be responsible for the functioning, accuracy or otherwise of Google Maps.  The Owner acknowledges and accepts that Google Maps’ service is not error free and the Owner will ensure that the correct location of the Property is shown by Google Maps when using this service.


5.6 HomeAway also uses Google Analytics (and other analytics platforms) to gather statistics on Site usage.  There are more details in the Privacy Policy and Cookie Notice and in Google’s own privacy policy.  Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and other Google services including YouTube.  Owner accepts that HomeAway Group has no control over Google’s data collection.


5.7 The Owner may activate a free SMS service, which informs Owner about any incoming Traveller enquiries and booking requests about Listings. The Owner understands and accepts that SMS is not 100% reliable and may be subject to connectivity and blocking issues outside HomeAway’s control.  Additionally, the use of SMS messages, particularly when travelling, may result in additional costs for Owners from telecoms and network providers which the Owner agrees to accept when signing up for the SMS service. The Owner understands and accepts that SMS messages may be monitored and disclosed in accordance with the Site’s Privacy Policy.


6. Appearance in Search Results


HomeAway cannot guarantee that any Listing will appear in any specific order in search results on a Site. Search order will fluctuate based on a variety of factors such as search parameters, listing quality, how frequently a calendar is updated, Traveller preferences, Owner response times and compliance with our published requirements (including the Marketplace Standards), booking history, online booking capability and other factors that HomeAway may deem important to the user experience from time to time (“Best Match”). HomeAway reserves the right to apply various search algorithms or to use methods to optimize Best Match results for particular Travellers’ experiences and the overall marketplace.  Listings may not always appear in search results. Listings distributed on third party sites are not guaranteed to display on such third party site in any particular order or at all. Search results and order may appear different on HomeAway’s mobile application than they appear on its website. To optimize the search experience for both Owners and Travellers and improve the Best Match Process, HomeAway retains the right to run occasional tests that will be limited in duration but may alter how we display Listings and search results.


7. Additional Paid Services


HomeAway makes available, and may from time to time add to or remove, additional paid-for-services that Owners decide to take (“Additional Paid Services”). More information about Additional Paid Services can be found on the Site. Each Additional Paid Service may be subject to additional terms and conditions which will be available to the Owner at the time when the Owner agrees to take the relevant Additional Paid Service.


8. Termination


8.1 If HomeAway determines, or an allegation is made, that:


  • Listings or other content associated with an Owner contain any material that infringes the Content Guidelines, the law, applicable regulations or the rights of any person or entity;
  • an Owner has submitted unsuitable material to, or misused, the Site;
  • an Owner’s listing or rental practices are unacceptable or unfair (for example, and without limitation, if an Owner double-books a Property for multiple travellers on the same date, or where the Owner has online booking enabled, by not accepting bookings when the property is available to book or by cancelling bookings that the Owner has previously accepted or engages in any practice that would be considered unfair or improper within the short term property rental industry);
  • the Owner is in material breach of these Owner Ts&Cs (which shall include, for the avoidance of doubt, any breach of clause 4, ‘Using the Service’, clause 12 ‘Rights and obligations of the Owner’ or clause 14 ‘Prohibitions’) any other obligations owed to HomeAway, any HomeAway Affiliate or Traveller;
  • an Owner has been abusive or offensive to any Traveller or employee or representative of HomeAway;
  • an Owner uses a false identity;
  • HomeAway’s systems or communications platforms have been otherwise misused; or
  • anything similar to the foregoing has occurred in relation to any of HomeAway Affiliates,

then HomeAway shall be entitled to, at its sole discretion: (i) suspend; or (ii) terminate either: (a) any affected Listings; or (b) all Listings associated with that Owner (including, for the avoidance of doubt, any Additional Paid Services relating to those Listings), immediately and without refund of Listing Fees or any other fees or charges paid by the Owner.


8.2 In addition to reserving the right to terminate any listing, HomeAway reserves all rights to respond to any violation of the Terms or misuse of the Site by, including, but not limited to, limiting the Owners use of the Site, hiding or otherwise impacting a listing search results, marking a member as “out of office,” and removing or changing information that may be false or misleading.


8.3 Please note that HomeAway assumes no duty to investigate complaints.


9. Rights and obligations of HomeAway


9.1 HomeAway may change, suspend or discontinue any aspect of the Site at any time, including the layout and the availability of any Site features, database or content without any prior notice or liability.


9.2 HomeAway will endeavour to reproduce accurately on Site any photographs supplied by Owner. However, Owners acknowledge that deviations from original photos can occur when scanning non-digital images, and due to individual screen settings and that HomeAway shall have no responsibility or liability for any such deviation.


9.3 HomeAway may occasionally undertake upgrades of the Site in order to address technological developments. Maintenance works are therefore sometimes necessary, which can lead to restrictions on the Site. HomeAway will, where possible, aim to ensure that maintenance of the Site that causes any such restriction is undertaken at a time when most Travellers’ usage is least affected.


9.4 HomeAway may conduct identity checks and ask for proof to establish the existence of a Property and/or an Owner and ownership of the Property. If HomeAway – including as a result of information provided by Travellers - suspects that the Owner has supplied false information, the Owner acknowledges that HomeAway is entitled to carry out identity checks and due diligence on the Owner or to require the Owner to prove the existence of a Property; if requested to do so, the Owner agrees promptly (and in any event within any period requested by HomeAway) to supply to HomeAway such proof of identity or of a Property’s existence as HomeAway requests. Each Owner acknowledges that failure to comply with any such request constitutes a breach of these Owner Ts&Cs.


9.5 HomeAway complies with its Privacy Policy. The Owner authorises HomeAway to forward the Owner’s contact details, including telephone number, to Travellers in connection with a Property booking. The Privacy Policy provides further details. HomeAway may where necessary (including to prevent fraudulent behaviour of a third party) give an Owner`s contact details to a Traveller. The Owner accepts that it has read the Site’s Privacy Policy and Cookie Notice and consents to the processing of data as outlined in those policies.


9.6 HomeAway reserves the right to transfer these Owner Ts&Cs, and to assign or subcontract any or all of its rights and obligations under these Owner Ts&Cs, to a third party or to any other entity belonging to the HomeAway Group but will not do so in such a way as to reduce any guarantees given to the Owner under these Owner Ts&Cs.


9.7 We may from time to time provide or facilitate services to Owners to create or improve the quality of their Property Listings.  We also may from time to time create new or otherwise change, the location or geographic descriptions we use to identify properties in Listings and search results.  Consequently, we may change the location or geographic description associated with any Listing.  However, we assume no responsibility to verify Listing content or the accuracy of the location. Owners are solely responsible for ensuring the accuracy of Listing content and location or geographic descriptions and agree to promptly correct (or contact us to correct) any inaccuracy.


10. Intellectual Property


10.1 The Site is owned by the HomeAway Group. All content that appears on the Site is protected by copyright and database rights. Reproduction of the Site, in whole or in part, including the copying of text, graphics or designs, is prohibited.


10.2 Owners are permitted to download, display or print individual pages of the Site to evidence their agreement with HomeAway. The relevant file or the relevant printout must clearly bear the text “© Copyright 2017 HomeAway - All Rights Reserved”.


10.3 Where an Owner submits to or transmits through the Site or HomeAway’s platform or systems any content of any type, including text or images, the Owner undertakes that he/she has the right to do so, and has been granted all the necessary consents or permissions of any owners of featured items (’property release’).


10.4 To the extent that Owner’s reviews or other content may contain trademarks or other proprietary names or marks, Owner undertakes that it has obtained all requisite legal permissions and rights for HomeAway’s use of such content on the Site.


10.5 By submitting content to the Site (and Dashboard) (including but not limited to all text, descriptions, reviews, photographs, and the like), Owners authorise HomeAway to use such content both on the Site and in separately published form.


10.6 To the extent that Owners’ Listings and other submissions may contain trademarks, Owner warrants that they have the right to use them, including sublicensing rights.


11. Rights and obligations of the Owner


11.1 The Owner shall submit accurate and truthful information about his/her personal identity, billing address, payment data, tax registration status and applicable account numbers, Property offered in Listings and other communications using HomeAway Group systems. In addition, the Owner undertakes the responsibility to ensure the above information is kept accurate and up-to-date the entire time the Listing remains on the Site.


11.2 The Owner warrants and represents on an ongoing basis for so long as any Property is listed on the Site: (i) it owns and/or has all necessary rights and authority to offer for rent and to proceed to take bookings for the Property listed by the Owner; (ii) it will not wrongfully retain a rental deposit in breach of the underlying rental agreement with the Traveller; (iii) that all of the information provided to HomeAway is accurate and up-to-date, including, but not limited to any and all representations about any Property, its amenities, location, price, and its availability for a specific date or range of dates; (iv) each Listing must relate to an individual and uniquely identified Property; (v) it will not wrongfully deny any Traveller access to any Property; and (vi) it will provide any and all refunds when due in accordance with the applicable cancellation policy or underlying rental agreement except to the extent it relates to Stay Taxes previously collected by HomeAway.


11.3 The Owner undertakes to ensure that the information on the Listing is kept accurate and up-to-date for the entire time the Listing remains on the Site, and: (i) if a translation is provided to ensure that it is carefully and correctly translated, and: (ii) to comply with the Listing Guidelines when drawing up the Listing. The Owner shall not give misleading particulars about the origin of any information or include details that may conceal the true source of any information.


11.4 The Owner must comply with HomeAway’s Marketplace Standards found at as updated from time to time.  These Standards outline certain requirements for listings including but not limited to:


  • Owners must maintain an accurate reservation calendar on their listing(s);
  • Owners must use commercially reasonable efforts to respond to all booking requests from travellers within 24 hours of receipt of a request for booking;
  • Owners must further agree to take commercially reasonable efforts to cause all traveller payments to be processed within 24 hours of authorization by the traveller for such payment;
  • Owners must respond to and accept a material number of enquiries and booking requests received in the interest of the traveller experience; and
  • Owners are prohibited from cancelling a material number of accepted bookings.


11.5 The Owner undertakes to ensure that the calendar for each Listing is kept accurate and up-to-date to reflect the availability of the relevant Property as it is booked. On date-based searches, Listings having calendars which are 60 days or more out of date will be filtered out of results.


11.6 Owners are responsible for ensuring that their Listings do not infringe the law or the rights of any person or entity. Listings must not contain false information, personal insults, anything libellous, slanderous or defamatory, or anything that infringes copyright or data protection law.


11.7 Owner agrees to comply with any applicable export and/or embargo laws.  Further, the Owner holds that they are not on the US Government list of prohibited parties, and represents that they are of the applicable legal age to contract with HomeAway.


11.8 Owner reps and warrants that listing their property would not breach any agreements currently with third parties (i.e., owner’s landlord, homeowners association, etc). Further, the Owner represents that they comply with all local zoning laws, taxes, registrations, licenses and permits related to the listing.


11.9 Photographs included in a Listing should accurately depict the Property, must not be false or misleading, must not include people, and must not violate the privacy rights, intellectual property rights or any other rights of a third party.


11.10 If any Listing is in breach of these Owner Ts&Cs, HomeAway reserves the right to suspend, terminate the relevant Listing or all Listings associated with the Owner in accordance with clause 9 of these Owner Ts&Cs.


11.11 User verification on the Internet is difficult and we cannot, and do not assume any responsibility for, the confirmation of each user's purported identity. We encourage Owners and Travellers to communicate directly with each other through the tools available on the Site, though even this does not assure you of the identity of the person with which you are communicating. We further encourage you to take other reasonable measures to assure yourself of the other person’s identity and, for Travellers, of the property and relevant details of your booking or proposed booking. You agree to (i) keep your password and online ID for both your account with us and your email account secure and strictly confidential, providing it only to authorized users of your accounts, (ii) instruct each person to whom you give your online ID and password that he or she is not to disclose it to any unauthorized person, (iii) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorized person, and (iv) notify us immediately if you are contacted by anyone requesting your online ID and password.  Further, if we suspect any unauthorized access to your account, upon our request, you agree to promptly change your ID and password and take any other related action as we may reasonably request. We discourage you from giving anyone access to your online ID and password for your account with us and your email account.  However, if you do give someone your online ID and online password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account with us and/or your email account, even those transactions that are fraudulent or that you did not intend or want performed. 


11.12 No Listing may be transferred to another party by an Owner. In the event of a Property sale or change in Property management, HomeAway will provide guidance on options for creating a new listing.


11.13 If HomeAway, through one of our guarantee or warranty programs in our sole discretion, compensates a Traveller for a loss caused by acts or omissions attributable to an Owner, HomeAway reserves the right to pursue the Owner for the amount paid or contributed by HomeAway toward the loss.


12. Taxes


Owner Taxes:


12.1 As an owner you are solely responsible, unless country regulations state otherwise, for determining your obligations to report, collect, remit or include in your Listing any applicable VAT or other indirect sales taxes, occupancy tax, tourist, gross receipts, real property or other visitor taxes or income taxes ("Taxes"). HomeAway Group does not provide any tax advice, Owner should consult their own tax specialist.


12.2 Tax regulations may require us to collect appropriate Tax information from Owners, or to withhold Taxes from payouts to Owners, or both. If an Owner fails to provide us with documentation that we determine to be sufficient to alleviate our obligation (if any) to withhold Taxes from payouts to you, withhold such amounts as required by law, or to do both, until such information is provided. You, the Owner, are solely responsible for keeping the information in your tax forms current, complete and accurate.


Taxes on the Commission:


12.3 The Owner shall be responsible for all charges relating to the Property and the Listings, and shall account to the relevant authorities for all applicable taxes (including, where relevant, VAT) on the payments they receive. HomeAway may be required to collect and remit taxes (inclusive of VAT, sales taxes, or other equivalent taxes) on the Commissions charged to the Owner. Where required, HomeAway will provide the Owner with an invoice stating the amount of taxes charged on such commissions. If the Owner is entitled to an exemption from taxes on the Commission, it must provide HomeAway with required documentation and support for such exemption.


12.4 If the Owner is a resident of a country which is based in an EU member state and VAT registered in that member state, it must provide HomeAway with the valid VAT number, in order for HomeAway to apply the reverse charge mechanism to the Commissions.  If the Owner is a resident of the UK, the reverse charge mechanism is not applicable and a UK VAT charge will apply.


Stay Taxes:


12.5 You understand that any appropriate governmental agency, department and/or authority ("Tax Authority") where your Listing is located may require certain taxes to be collected from Travellers or Owners related to such Listing, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these taxes may be required to be collected and remitted as a percentage of the Rental Amount set by Owners, a set amount per day, amount based on number of guests, or other variations, and are sometimes called "transient occupancy taxes," "hotel taxes," "lodging taxes," "city taxes," "room taxes" or "tourist taxes" ("Stay Taxes").


12.6 In certain jurisdictions, HomeAway may decide in its sole discretion to facilitate collection and remittance of Taxes from or on behalf of Travellers or Owners, in accordance with these Terms ("Collection and Remittance") if such jurisdiction asserts HomeAway or Owners have a Stay Tax collection and remittance obligation. In any jurisdiction in which we decide to facilitate direct Collection and Remittance, you hereby instruct and authorize HomeAway to collect Stay Taxes from Travellers on the Owner's behalf at the time the first online payment is made by the Traveller, and remit such Stay Taxes to the Tax Authority. The amount of Stay Taxes, if any, collected and remitted by HomeAway will be visible to and separately stated to both Owners and Travellers on their respective transaction documents. Where HomeAway is facilitating Collection and Remittance, Owners are not permitted to collect any Stay Taxes being collected by HomeAway relating to their Listings in that jurisdiction. When HomeAway facilitates Collection and Remittance of Stay Taxes in a jurisdiction for the first time, HomeAway will provide notice to existing Owners with Listings in such jurisdictions.


12.7 You agree that any claim or cause of action relating to HomeAway's facilitation of Collection and Remittance of Taxes shall not extend to any supplier or vendor that may be used by HomeAway in connection with facilitation of Collection and Remittance, if any. Owners agree that we may seek additional amounts from you in the event that the Stay Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Stay Taxes collected is a refund of Stay Taxes collected by HomeAway from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.


12.8 You expressly agree to release, defend, indemnify, and hold the HomeAway Group, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Stay Taxes, including, without limitation, the applicability of, calculation, collection or remittance of Stay Taxes in any amount or at all as to your transactions. For any jurisdiction in which we facilitate Collection and Remittance, Owners grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions, Bookings, Accommodations and Stay Taxes, including, but not limited to, information such as Owner’s name, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes collected from Travellers or allegedly due, contact information and similar information, to the relevant Tax Authority in order to comply with a valid request.


12.9 HomeAway reserves the right, with prior notice to Owners, to cease the Collection and Remittance in any jurisdiction for any reason at which point Owners are once again solely responsible and liable for the collection and/or remittance of any and all Taxes that may apply to Listings in that jurisdiction. In any jurisdiction in which we have not provided notice of, or are not facilitating (or are no longer facilitating) the collection or remittance of Stay Taxes by Collection and Remittance, or any other means or method, in your jurisdiction, Owners remain solely responsible and liable for the collection and/or remittance of any and all Stay Taxes that may apply to Listings.


12.10 Owners acknowledge and agree that in some jurisdictions, HomeAway may decide not to facilitate collection or remittance of Stay Taxes or may not be able to facilitate the collection and/or remittance of Stay Taxes, and nothing contained in these Terms of Service is a representation or guarantee that HomeAway will facilitate collection and/or remittance of Stay Tax anywhere at all, including in any specific jurisdiction, or that HomeAway will continue to facilitate any collection or remittance of Stay Tax in any specific jurisdiction in which it may have been offered. HomeAway reserves the right, in its sole determination, to cease any facilitation of any collection and remittance of Stay Tax (regardless of method used or to be used in the future) for any reason or no reason at all, provided that it will give Owners reasonable notice in any jurisdiction in which HomeAway determines to cease any such facilitation.


13. Prohibitions


13.1 The Owner shall not directly or indirectly:


13.1.1 With respect to the Site, its content, and databases comprised in the Site, in any form, whether by using automatic devices or manual processes, exploit, copy, distribute, reproduce, edit, translate, make publicly accessible or decompile any of the same;


13.1.2 Monitor content on the Site or communications with Travellers by means of robots, spiders, or other automatic instruments; provided, however, that a limited exception from the foregoing exclusion is provided to general purpose internet search engines (not including any website or search engine or other service that provides classified listings or property advertisements , or any subset of the same or which is in the business of providing short term property rental services or other services that compete with the Site or HomeAway) and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to the Site, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with HomeAway’s robots.txt file;


13.1.3 Use the Site, HomeAway’s platform or systems, or any information provided by a Traveller for purposes other than permitted by in these Owner Ts&Cs;


13.1.4 Use the Site or the tools and services on the Site for the purpose of booking or soliciting a booking for a property other than a Property under a valid Listing;



13.1.5 Reproduce any portion of the Site on another website or otherwise, using any device including, but not limited to, use of a frame or border environment around the Site, or any other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site;


13.1.6 Upload or send to the Site any content or programs, which on account of their size or nature, might damage HomeAway’s computers or networks;


13.1.7 Include content on the Site or HomeAway’s platform or systems that breaches any applicable criminal, intellectual property or other laws, or encourages any such breach;


13.1.8 Use or access the Site or HomeAway’s platform or systems in any way that might endanger any computer system or network, including by making available any virus (for which purpose, “virus” includes any program introduced into a system deliberately which carries out a useless and/or destructive function, such as displaying an irritating message or systematically over-writing the information on a user's hard disk);


13.1.9 Post or transmit information that is in any way false, fraudulent, or misleading, or engage in any act that may be considered “phishing“ (whether primary, secondary or other) or that would give rise to criminal or civil liability;


13.1.10 Post or transmit any unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane material;


14.1.11 Refer to HomeAway or any of the HomeAway Group in any way that might lead someone to believe that the Owner, any Property, Listing or website is sponsored by, affiliated with, or endorsed by HomeAway or any of the HomeAway Group;


13.1.12 Substitute a Property in a Listing for another Property without the prior consent of HomeAway. Prohibited substitution activities include: Multi-unit listing: use of one Listing to promote more than one property available in a building; Substitution: changing the Property which is displayed in a Listing as that Property becomes booked; and Leeching: offering a Traveller who enquires through the Site a different property than the one which is displayed in the relevant Listing, or


13.1.13 Where online booking is enabled, delay its response to booking requests or the processing of Traveller payments (Owners with online booking enabled will use commercially reasonable efforts to respond to all booking requests from Travellers within 24 hours of receipt of a request for booking and will also cause all Traveller payments to be processed within 24 hours of authorisation by the Traveller for such payment).


13.2 In the event of any breach of this clause by an Owner, HomeAway reserves the right to suspend, or terminate the relevant Listing or all Listings associated with the Owner in accordance with clause 9 of these Owner Ts&Cs.


 14. Distribution of Listings to Third Party Websites


To enable Owners to obtain broader distribution of their properties, HomeAway Group may provide your listing information and content, or otherwise provide for the distribution of your listing on a third party website.  Additional terms and conditions may apply to such distributions, as we may notify you of via your owner dashboard or email.


15. Responsibility of owner


15.1 Users are solely responsible for obtaining insurance coverage sufficient to protect their properties and guests or their trip, as applicable.  Owners agree that they have or will obtain the appropriate insurance coverage sufficient to cover the rental of the Properties they list on the Site prior to the arrival of their first Traveller and will maintain adequate insurance coverage through the departure date of any Traveller they have obtained via one of our Sites.


15.2 The Owner will be held solely and exclusively responsible for all the financial consequences resulting from damage to HomeAway due to content or any program transmitted or sent by the Owner that results in any damage to the hardware of software of HomeAway, including damaging the Site, system or data or by causing the failure of the Site, system or faults therein. The financial consequences mentioned above include reasonable legal fees.


16. Indemnification


Owner agrees to defend, indemnify and hold harmless, Expedia, HomeAway, any of their subsidiaries affiliates, their respective officers, directors, employees and agents,  from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought or occasioned by third parties alleging, arising out of, or in connection with: (a) any content or material the Owner submits or provides for inclusion on the Site; (b) any use by the Owner of the Site; (c) any breach of these Owner Ts&Cs on the part of the Owner; and (d) the Traveller’s stay at the Property and use of associated services and facilities provided by the Owner.


17. Contacting us


17.1 Any messages should be sent to HomeAway using the contact form on HomeAway’s platform.


17.2 Notices regarding infringements of copyright must specify the following:

  • Your address, telephone number and email;
  • Detailed information about the content concerned (display of the image or text), including a link to the site; and
  • A formal declaration showing that you;
    • Are the holder of the exclusive user right to the work; and
    • Have not authorised the use of the relevant material in this form.


18. HomeAway's limited liability


In no event will HomeAway Group and its equity holders, officers, directors, consultants, agents and/or employees or any third party provider of a tool offered on any site of a member of the HomeAway Group be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from the site, your use of the Site and/or any transaction between users, even if HomeAway has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. If you are dissatisfied with the Site or HomeAway’s platform or systems, or you do not agree with any part of these Owner Ts&Cs, then your sole and exclusive remedy against HomeAway is to discontinue using the Site. In all events, our liability, and the liability of HomeAway Group, to you or any third party in any circumstance arising out of or in connection with the Site is limited to the greater of (a) the amount of fees you pay to us in the twelve months prior to the action giving rise to liability, and (b) £100.00 in the aggregate. Nothing in these Owner Ts&Cs shall exclude or restrict HomeAway Group’s liability for death or personal injury resulting from its negligence; nor for HomeAway Group’s fraud or fraudulent misrepresentation.


19. Applicable law and jurisdiction


The Owner agrees to these Owner Ts&Cs being governed by the laws of England and Wales. The non-exclusive jurisdiction for any claims arising under this agreement shall lie with the English courts.


20. General


20.1 If any provision of the Owner Ts&Cs is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Owner Ts&Cs, which shall remain in full force and effect.  The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Owner Ts&Cs. No waiver of any term of the Owner Ts&Cs shall be deemed a further or continuing waiver of such term or any other term. In addition, HomeAway’s failure to enforce any term of the Owner Ts&Cs shall not be deemed as a waiver of such term or otherwise affect HomeAway’s ability to enforce such term at any point in the future. Except as expressly provided in an additional agreement, additional terms for certain areas of the Site including the Privacy Policy, the Owner Ts&Cs constitute the entire agreement between Owner and HomeAway with respect to the use of the Site. No changes to Owner Ts&Cs shall be made except by a revised posting on this page.


20.2 HomeAway recommends that the Owner saves his/her own copy of these Owner Ts&Cs in a separate file on its PC or in print-out form.


20.3 The European Commission’s Online Dispute Resolution Platform is available at