8/10 Good
M
Sep 23, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Communication
We loved the location of the condo and the condo itself is updated and clean. Beds and pillows are very comfy. Mountain view and balcony were awesome. I gave this 4 stars because a man knocked on our door at about 8 am and I did not open the door because he was a stranger holding a package. There was an electronic/keypad lock on the condo door but no safety latch at the top so you can't open the door part way to speak to the person on the other side to see what they want or why they are there. I heard the beeping on the door keypad and knew the guy had the code to enter the condo- I nearly had a heart attack- grabbed my phone and was ready to call the police. My husband ran to the door as the guy opened it to come in and asked why he was in our condo. He said he was there to change the smoke detector! He did not know it was a VRBO and said the VRBO manager must not have told us he was coming! NO ONE told us that and I spoke to Sandra with BOOK CANMORE/property manager the day before on the phone prior to checking in and she said nothing about this. We did not let him in and told him he could come back after we checked out at 11 am. I was very shaken by this. I have never had a stranger enter a VRBO I was staying in! I called Sandra after we checked out to tell her this and she took the blame saying she had a family emergency and failed to communicate this. I do not feel it is ok to schedule maintenance in a VRBO when renters are present unless the renter requested it.
