2/10 Terrible
Allen B.
Nov 12, 2023
Liked: Check-in, location
Disliked: Communication
Good Unit - Not Good Rental Agency
The unit is in an ideal location with an excellent view though the music coming from the outdoor bar was distracting. Although the resort states it is a smoke-free facility more than once I could not enjoy a stay on the balcony due to the smell of smoke. My biggest disappointment is the Big Fish Rental keeping my deposit for a comforter that was stained when I checked in. They were notified of this via text and photos when I arrived per their check-in requirements and yet charged me for this. They provided a photo of the bed taken by the cleaners with the stained area cut off from the photo; I informed them of this and even provided the metadata of my photo that was taken upon arrival showing the stain in the missing portion of their photo. I tried to resolve with several text & emails and no response. In spite of the noise and the smoke I would consider this resort again (wonderful jacuzzi) but not with Big Fish Rental or any unit they manage anywhere. They have an abundant number of poor online reviews and with the Better Business Bureau. If it hadn't been for their lack of integrity to amiably correct their mistake, then I would have been able to give a higher rating. Will never do business with them again.
Allen B.
Stayed 10 nights in Oct 2023