10/10 Excellent
Steven H., Boerne, USA
Mar 17, 2023
Liked: Cleanliness, check-in, communication, location
Wyndham Vacation Properties
We had a positive experience staying at this property. It was very spacious, clean, and had one of the best 2-bedroom layouts we have ever seen. We really liked the free standing bath tub and spacious master suite. Kitchen, dinning and living areas- all amenities are there and the responsiveness from the front desk staff and property manager was very good. The only reason I didn’t score this property perfectly is because I felt it was slightly misrepresented. This is a Wyndham vacation resort (like a time share). The pictures of the property did not represent our accommodations. We stayed in a 2-story condo 12-plex facing other parking lots and more of the same types buildings. The photos showed single story house-like units surrounded by the golf course. Upon check-in day, we were contacted by the property manager and told Good
Morning (Name withheld)
We are reaching out in reference to your reservation in Wyndham Pagosa.
You have booked our Owner Resort unit from our Owner (name withheld), you will need to provide this information to the Front Desk when they ask how your Reservation was made, please provide them that you booked directly with our Owner (name withheld ). If you provide the front desk that you booked from some other site or channel(like VRBO), and the reservation will be cancelled, WE WILL NOT PROVIDE ANY REFUND. Please ensure that you are providing the front desk with the Owners information and that you booked from our Owner unit directly.
We wanted to make sure you have received this message kindly respond OK to this reminder to acknowledge.
Thank You.
To be honest, this made us a little concerned as we drove from several states away.
It all worked out- once there the front desk staff were very responsive and attentive to our needs. Great place but the properties will be assigned by availability from throughout the resort - this is not an individual property you are renting from a single owner.
Steven H.
Stayed 4 nights in Mar 2023
