Check in begins at 4 pm but if you arrive in town prior to that by all means, visit the front desk and say hi. If your villa is ready they will be happy to check you in early and give you the keys. If not, you can explore the area while they finish cleaning and preparing for your arrival. = : )
24 Hour front desk. If there is any danger of arriving near midnight or later definitely call the front desk. Their computers cancel people as no show at midnight unless front desk staff throws a flag in their system the day of arrival. Front desk is option 5 on their phone system when you call.
Check out is always 10 am. The front desk will usually allow a late checkout until noon before they start adding new charges and an additional nite. It is entirely up to them and how badly they need to get into your unit to clean up before the next incoming guest. Ask about your options for late check out when you arrive. = ; )
The front desk has complete control over unit assignments, cleaning and maintenance.
Housekeeping services are only provided for stays of five or more nights. A mid-week cleaning (vacuum, trash removal, replenishment of towels and amenities) will be provided after your third night stay. A stay-over clean-up (full services) is provided after your sixth night stay.