1/5 Terrible
Ruth D.
Dec 6, 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Porta Potty with a View
Host does not maintain the house. The listing should not be valued at this price. This experience demonstrated poor communication both with the host and Vrbo. The issues that we experienced during this stay ultimately forced us to end our vacation early. Vrbo would not help with refund unless photo evidence of raw sewage under the house was provided.
Our stay was marred by several significant issues, rendering our vacation far from enjoyable. These problems included:
Live and dead cockroaches present in every room of the house. Roaches were seen crawling out of outlets and in sinks.
Four different service professionals were present on the property for four days of our stay, more than half of our rental period, to address an onslaught of maintenance issues including electrical, pool maintenance, plumbing, and cleaning service.
The most distressing issue during our stay was the raw sewage leak. The leak and associated fumes rendered the property uninhabitable, forcing 10 guests to evacuate the premises. This incident not only disrupted our vacation plans but also posed a health and safety risk to a toddler, pregnant person, and older adults.
Throughout our stay, the various maintenance issues and other concerns were met with a lack of care and responsiveness from the host. This uncooperative attitude left us feeling dismissed and stressed for what was meant to be a vacation.
I wish there was a way to give 0 stars as I believe this is an accurate review.
Ruth D.
Stayed 7 nights in Sep 2023